Shipping Policy

Last updated: July 3rd 2026.

This Shipping Policy explains how we process, dispatch, and deliver orders placed on www.lwdourproducts4u.com (the "Site"), operated by OurProducts4U ("we", "us", "our"). It should be read alongside our [Terms & Conditions] and [Privacy Policy].

1. Order Processing.

Orders are typically processed within [1–3] business days of payment confirmation, excluding weekends and UK public holidays.
You will receive an email confirmation once your order has been placed, and a further email with tracking information (where available) once it has been dispatched.
During busy periods (e.g. sales, holidays), processing times may be slightly longer — any delays will be communicated where possible.

2. UK Delivery.

We currently offer the following delivery options for orders within the United Kingdom (England, Scotland, Wales, and Northern Ireland):

Delivery Option Estimated Delivery Time Cost

Standard Delivery[3–5] business days[£X.XX / Free over £X]
Express Delivery[1–2] business days[£X.XX]
Delivery times are estimates provided by our courier partners and are not guaranteed.
Orders are delivered Monday–Friday, excluding UK bank holidays, unless otherwise stated.
We are not liable for delays caused by circumstances beyond our control, including courier delays, adverse weather, or events outside our reasonable control.

3. Delivery Address & Failed Deliveries.

Please ensure your delivery address and contact details are accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
If a delivery attempt fails and the parcel is returned to us as a result of an incorrect address or repeated failed delivery attempts, we may charge a re-delivery fee to send the order again.

4. Tracking Your Order.

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.
If you have not received your order within the estimated delivery window, please check your tracking information first, then contact us at enquiries@thelocallywedogroup.com with your order number.

5. Lost or Damaged Parcels.

If your order arrives damaged, please contact us at enquiries@thelocallywedogroup.com within [48 hours] of delivery, including photos of the damaged item and packaging where possible.
If your order does not arrive and tracking confirms it as lost in transit, please contact us so we can investigate with the courier and arrange a replacement or refund in line with your rights under the Consumer Rights Act 2015.
Risk in the goods passes to you upon delivery; however, where a parcel is confirmed lost or damaged in transit before reaching you, we will resolve this at no cost to you.

6. Returns.

Information on returning an order, including your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, can be found in our Terms & Conditions.

Shipping Policy

Last updated: July 3rd 2026.

This Shipping Policy explains how we process, dispatch, and deliver orders placed on www.lwdourproducts4u.com (the "Site"), operated by OurProducts4U ("we", "us", "our"). It should be read alongside our [Terms & Conditions] and [Privacy Policy].

1. Order Processing.

Orders are typically processed within [1–3] business days of payment confirmation, excluding weekends and UK public holidays.

You will receive an email confirmation once your order has been placed, and a further email with tracking information (where available) once it has been dispatched.

During busy periods (e.g. sales, holidays), processing times may be slightly longer — any delays will be communicated where possible.

2. UK Delivery.

We currently offer the following delivery options for orders within the United Kingdom (England, Scotland, Wales, and Northern Ireland):

Delivery Option Estimated Delivery Time Cost

Standard Delivery[3–5] business days[£X.XX / Free over £X]

Express Delivery[1–2] business days[£X.XX]

Delivery times are estimates provided by our courier partners and are not guaranteed.

Orders are delivered Monday–Friday, excluding UK bank holidays, unless otherwise stated.

We are not liable for delays caused by circumstances beyond our control, including courier delays, adverse weather, or events outside our reasonable control.

3. Delivery Address & Failed Deliveries.

Please ensure your delivery address and contact details are accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

If a delivery attempt fails and the parcel is returned to us as a result of an incorrect address or repeated failed delivery attempts, we may charge a re-delivery fee to send the order again.

4. Tracking Your Order.

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

If you have not received your order within the estimated delivery window, please check your tracking information first, then contact us at enquiries@thelocallywedogroup.com with your order number.

5. Lost or Damaged Parcels.

If your order arrives damaged, please contact us at enquiries@thelocallywedogroup.com within [48 hours] of delivery, including photos of the damaged item and packaging where possible.

If your order does not arrive and tracking confirms it as lost in transit, please contact us so we can investigate with the courier and arrange a replacement or refund in line with your rights under the Consumer Rights Act 2015.

Risk in the goods passes to you upon delivery; however, where a parcel is confirmed lost or damaged in transit before reaching you, we will resolve this at no cost to you.

6. Returns.

Information on returning an order, including your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, can be found in our Terms & Conditions.

7. Contact Us.

If you have any questions about shipping or a specific order, please contact us at:

Email: enquiries@thelocallywedogroup.com Address: Marble Hall, Office 20, 80 Nightingale Road Derby, DE24 8BF.

Shipping Policy

Last updated: July 3rd 2026.

​This Shipping Policy explains how we process, dispatch, and deliver orders placed on www.lwdourproducts4u.com (the "Site"), operated by OurProducts4U ("we", "us", "our"). It should be read alongside our [Terms & Conditions] and [Privacy Policy].

1. Order Processing.

Orders are typically processed within [1–3] business days of payment confirmation, excluding weekends and UK public holidays.

You will receive an email confirmation once your order has been placed, and a further email with tracking information (where available) once it has been dispatched.

During busy periods (e.g. sales, holidays), processing times may be slightly longer — any delays will be communicated where possible.

2. UK Delivery.

We currently offer the following delivery options for orders within the United Kingdom (England, Scotland, Wales, and Northern Ireland):

Delivery Option Estimated Delivery Time Cost

​

Standard Delivery[3–5] business days[£X.XX / Free over £X]

Express Delivery[1–2] business days[£X.XX]

Delivery times are estimates provided by our courier partners and are not guaranteed.

Orders are delivered Monday–Friday, excluding UK bank holidays, unless otherwise stated.

We are not liable for delays caused by circumstances beyond our control, including courier delays, adverse weather, or events outside our reasonable control.

​

3. Delivery Address & Failed Deliveries.

Please ensure your delivery address and contact details are accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

If a delivery attempt fails and the parcel is returned to us as a result of an incorrect address or repeated failed delivery attempts, we may charge a re-delivery fee to send the order again.

4. Tracking Your Order.

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

If you have not received your order within the estimated delivery window, please check your tracking information first, then contact us at enquiries@thelocallywedogroup.com with your order number.

5. Lost or Damaged Parcels.

If your order arrives damaged, please contact us at enquiries@thelocallywedogroup.com within [48 hours] of delivery, including photos of the damaged item and packaging where possible.

If your order does not arrive and tracking confirms it as lost in transit, please contact us so we can investigate with the courier and arrange a replacement or refund in line with your rights under the Consumer Rights Act 2015.

Risk in the goods passes to you upon delivery; however, where a parcel is confirmed lost or damaged in transit before reaching you, we will resolve this at no cost to you.

6. Returns.

Information on returning an order, including your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, can be found in our Terms & Conditions.

7. Contact Us.

If you have any questions about shipping or a specific order, please contact us at:

Email: enquiries@thelocallywedogroup.com Address: Marble Hall, Office 20, 80 Nightingale Road Derby, DE24 8BF.

This Shipping Policy explains how we process, dispatch, and deliver orders placed on www.lwdourproducts4u.com (the "Site"), operated by OurProducts4U ("we", "us", "our"). It should be read alongside our [Terms & Conditions] and [Privacy Policy].