Refund Policy.

Last updated: July 3rd 2026.

This Refund Policy explains how refunds work for orders placed on www.lwdourproducts4u.com (the "Site"), operated by OurProducts4U ("we", "us", "our"). It should be read alongside our Terms & Conditions and Shipping Policy, and reflects your legal rights as a UK consumer.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer purchasing from within the UK, you have the right to cancel your order and receive a full refund within 14 days of receiving your goods, without giving a reason.

To cancel, contact us at enquiries@thelocallywedogroup.com within 14 days of receipt, quoting your order number.
You then have a further 14 days to return the item(s) to us.
Items must be returned unused, in their original condition and packaging where possible.
You are responsible for the cost of return postage unless the item is faulty, damaged, or not as described.

This right does not apply to:

Personalised or bespoke items made to your specification.
Perishable goods.
Sealed goods that are not suitable for return due to health or hygiene reasons, once unsealed after delivery.
[Add any other exceptions relevant to your products].

2. Faulty, Damaged, or Incorrect Items.

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if an item is faulty, not as described, or not of satisfactory quality — regardless of the 14-day cooling-off period above.

Contact us at enquiries@thelocallywedogroup.com within [48 hours] of delivery for damaged items, including photos where possible.
We will assess the issue and offer a repair, replacement, or full refund, including any original delivery charges where the fault is confirmed.
Return postage costs for faulty or incorrect items will be covered by us.

3. How Refunds Are Processed.

Refunds are issued to your original payment method used at checkout.
Once we receive and inspect your returned item, we will process your refund within [14] days.
Please allow [3–5] business days for the refund to appear in your account, depending on your bank or payment provider.
You will receive an email confirmation once your refund has been processed.

4. Non-Refundable Items.

The following items are not eligible for a refund unless faulty, damaged, or not as described:

[e.g. Personalised/custom-made products]
[e.g. Perishable goods]
[e.g. Items marked as "Final Sale" or clearance at time of purchase]
Gift cards (unless required by law)

(Adjust or remove this section to reflect your actual product range.)

5. Late or Missing Refunds.

If you haven't received a refund within the timeframe above:

Check your bank account or payment provider again.
Contact your card issuer or payment provider, as processing times can vary.
If you've done this and still have not received your refund, contact us at enquiries@thelocallywedogroup.com with your order number.

6. Exchanges.

We currently [do / do not] offer direct exchanges. If you'd like a different size, colour, or item, please return your original order for a refund and place a new order for the item you'd like instead.
(Update this section if you offer a formal exchange process.)

Return Shipping Costs.

Cooling-off period returns (Section 1): return postage is paid by the customer, unless otherwise stated.
Faulty, damaged, or incorrect items (Section 2): return postage is covered by us — please contact us at enquiries@thelocallywedogroup.com for return instructions before sending anything back.
We recommend using a tracked delivery service when returning items, as we cannot be held responsible for returns lost in transit.

8. Contact Us.

If you have any questions about a refund or return, please contact us at:

Email: enquiries@thelocallywedogroup.com Address: Marble Hall, Office 20, 80 Nightingale Road Derby, DE24 8BF.