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Last updated: July 3rd 2026.

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This Privacy Policy explains how OurProducts4U ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from www.lwdourproducts4u.com (the "Site").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

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Business/Trading name: OurProducts4u Registered address: Marble Hall, Office 20, 80 Nightingale Road Derby DE24 8BF. Contact email: [YOUR CONTACT EMAIL, e.g. privacy@lwdourproducts4u.com] Company registration number:16129894 ICO registration number (if applicable): [ICO REGISTRATION NUMBER]

If you have any questions about this policy or how we handle your data, please contact us using the details above.

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2. What Personal Information We Collect

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We may collect and process the following categories of personal data:

a) Information you give us directly.

• Name, billing and delivery address.

• Email address and phone number.

• Payment details (processed securely by our payment provider — see Section 6; we do not store full card details ourselves).

• Order history and preferences.

• Any information you provide when contacting customer support, leaving a review, or subscribing to marketing.

b) Information collected automatically.

• IP address.

• Browser type and device information.

• Pages visited, time spent on the Site, and referring website.

• Cookies and similar tracking technologies (see Section 5 and our Cookie Policy).

c) Information from third parties.

• Payment confirmation from payment processors.

• Delivery status from courier/shipping partners.

• Where applicable, information from marketing or analytics platforms (e.g. Google Analytics).​

 

3. How We Use Your Information

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We only use your personal data where we have a lawful basis to do so under UK GDPR. This includes:

Purpose Lawful Basis.

Processing and fulfilling your orders. Performance of a contract.

Responding to customer service enquiries. Performance of a contract / Legitimate interests.

Sending order confirmations and delivery updates. Performance of a contract.

Sending marketing communications (only where you've opted in) Consent.

Improving our Site, products, and services. Legitimate interests.

Preventing fraud and ensuring Site security. Legitimate interests / Legal obligation.

Complying with tax, accounting, and legal obligations. Legal obligation.

You may withdraw consent for marketing at any time (see Section 8).

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4. Sharing Your Information

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We do not sell your personal information. We may share your data with:

• Wix.com — our website hosting and e-commerce platform provider.

• Payment processors (e.g. Stripe, PayPal, or Wix Payments) — to securely process transactions.

• Delivery/courier companies — to fulfil and deliver your orders.

• Analytics and marketing tools (e.g. Google Analytics, email marketing platforms) — only where used, and subject to your cookie preferences.

• Professional advisers and regulators — where required for legal, accounting, or compliance purposes.

• Law enforcement or government bodies — where required by law.

All third parties are required to respect the security of your data and to treat it in accordance with the law.

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5. Cookies

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Our Site uses cookies and similar technologies to improve your browsing experience, analyse Site traffic, and support essential functions such as checkout.

You will be shown a cookie banner when you first visit the Site, allowing you to accept or decline non-essential cookies. For full details on the types of cookies we use and how to manage them, please see our separate [Cookie Policy].

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6. International Data Transfers

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Some of the third parties we work with (such as Wix or certain analytics/marketing tools) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement (IDTA) or adequacy regulations, to ensure your data remains protected to UK standards.

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7. Data Retention

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We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including:

• Order and transaction records: retained for [e.g. 6 years] to meet UK tax and accounting obligations.

• Marketing data: retained until you unsubscribe or withdraw consent.

• Customer service correspondence: retained for [e.g. 2 years].

After these periods, data is securely deleted or anonymised.

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8. Your Rights Under UK GDPR

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You have the right to:

• Access the personal data we hold about you.

• Rectify inaccurate or incomplete data.

• Erase your data ("right to be forgotten"), where applicable.

• Restrict processing of your data in certain circumstances.

• Object to processing based on legitimate interests or direct marketing.

• Data portability — receive your data in a structured, machine-readable format.

• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at [CONTACT EMAIL]. We will respond within one month, as required by law.

If you are unhappy with how we've handled your data, you also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113

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9. Data Security

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We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure hosting through Wix, encrypted payment processing, and restricted internal access to personal data.

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10. Children's Privacy

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Our Site is not intended for children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal data from children.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

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12. Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [CONTACT EMAIL] Address: Marble Hall, Office 20, 80 Nightingale Road Derby, DE24 8BF.

This policy was prepared as a general-purpose template aligned with UK GDPR and the Data Protection Act 2018. It should be reviewed and customised to accurately reflect your business's actual data practices, and we recommend professional legal review before relying on it for a live e-commerce site handling customer payment data.

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