Last updated: July 29, 2026

OurProducts4U ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and share your personal data when you visit www.lwdourproducts4u.com (the "Site") or request quotes and referrals for mobility products.

For the purposes of UK Data Protection Legislation (including the UK GDPR and the Data Protection Act 2018), OurProducts4U is the Data Controller.

1. Who We Are.

Business/Trading name: OurProducts4u Registered address: Marble Hall, Office 20, 80 Nightingale Road Derby DE24 8BF. Contact email: enquiries@thelocallywedogroup.com Company registration number:16129894 ICO registration number ZC034596

If you have any questions about this policy or how we handle your data, please contact us using the details above.

2. What Personal Information We Collect.

We may collect and process the following categories of personal data:

a) Information you give us directly.

Name, billing and delivery address.
Email address and phone number.
Payment details (processed securely by our payment provider — see Section 6; we do not store full card details ourselves).
Order history and preferences.
Any information you provide when contacting customer support, leaving a review, or subscribing to marketing.

b) Information collected automatically.

IP address.
Browser type and device information.
Pages visited, time spent on the Site, and referring website.
Cookies and similar tracking technologies (see Section 5 and our Cookie Policy).

c) Information from third parties.

Payment confirmation from payment processors.
Delivery status from courier/shipping partners.
Where applicable, information from marketing or analytics platforms (e.g. Google Analytics).

3. How We Use Your Information & Legal Basis.

Purpose / Activity Type of Data Legal Basis under UK GDPR.

Referrals & Quotes: Passing your inquiry to Partner Suppliers to arrange home surveys or quotes. Contact & Property Data Performance of a Contract / Steps prior to entering a contract (at your request).

Customer Support: Responding to inquiries sent to enquiries@thelocallywedogroup.com.Contact Data Legitimate Interests (to manage customer communications).

Site Improvement & Analytics: Monitoring website usage and security. Technical Data Legitimate Interests / Consent (via Cookie Banner).

Marketing: Sending updates or offers (if opted-in).Contact Data Consent (which can be withdrawn at any time).

4. Sharing Your Information with Partner Suppliers.

Because we operate as an affiliate and referral portal:

When you request a quote, home survey, or product information, we will share your contact details and inquiry information with our verified Partner Suppliers (stairlift manufacturers and installers).
Once transferred, the Partner Supplier acts as an independent Data Controller for the purpose of carrying out technical assessments, completing sales contracts, and fulfilling installations. We advise reviewing the privacy notices of any Partner Supplier who contacts you.
We do not sell your personal data to unauthorized third-party marketing networks.

5. Third-Party Service Providers.

We may share data with trusted service providers who assist in operating our Site, including:

Web hosting platforms (e.g., Wix.com).
Payment gateways and processing services.
Email automation and analytics providers.

6. Cookies.

Our Site uses cookies and similar technologies to improve your browsing experience, analyse Site traffic, and support essential functions such as checkout.

You will be shown a cookie banner when you first visit the Site, allowing you to accept or decline non-essential cookies. For full details on the types of cookies we use and how to manage them, please see our separate Cookie Policy.

7. International Data Transfers.

Some of the third parties we work with (such as Wix or certain analytics/marketing tools) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement (IDTA) or adequacy regulations, to ensure your data remains protected to UK standards.

8. Data Retention.

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including:

Order and transaction records: retained for [e.g. 6 years] to meet UK tax and accounting obligations.
Marketing data: retained until you unsubscribe or withdraw consent.
Customer service correspondence: retained for [e.g. 2 years].

After these periods, data is securely deleted or anonymised.

9. Your Rights Under UK GDPR.

You have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data ("right to be forgotten"), where applicable.
Restrict processing of your data in certain circumstances.
Object to processing based on legitimate interests or direct marketing.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at enquiries@thelocallywedogroup.com.We will respond within one month, as required by law.

If you are unhappy with how we've handled your data, you also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure hosting through Wix, encrypted payment processing, and restricted internal access to personal data.

11. Children's Privacy

Our Site is not intended for children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: enquiries@thelocallywedogroup.com Address: Marble Hall, Office 20, 80 Nightingale Road Derby, DE24 8BF.

​